LOGISTICS
Shipping & Returns
Express worldwide from Lviv, Ukraine. Free shipping over 1500 ₴, and easy 14-day returns on unworn pieces.
Shipping
Orders are packed and dispatched within 1–2 business days. Everything ships tracked — you'll get a number by email as soon as it's on the way.
| Region | Time | Cost |
|---|---|---|
| Ukraine | 1–3 business days | Free over 1500 ₴ · else 100 ₴ |
| Europe | 3–7 business days | Calculated at checkout |
| Rest of world | 7–14 business days | Calculated at checkout |
Duties & taxes on international orders are the recipient's responsibility.
Returns
Changed your mind? Return unworn items with tags attached within 14 days of delivery for a refund.
- 01
Start a return
Email hello@prime.studio with your order number within 14 days of delivery.
- 02
Pack it up
Items must be unworn, unwashed, with all tags and the authenticity card attached.
- 03
Ship it back
We'll send instructions. Return shipping is on us for faulty items, otherwise the customer's.
- 04
Get refunded
Refunds go to the original payment method within 5–7 business days of us receiving the return.
Final-sale items and worn pieces can't be returned.